At Nurtured Brand, we are committed to providing quality scrubs and carefully preparing every order before shipment. Please review our Refund & Shipping Policy before completing your purchase.

ALL SALES ARE FINAL

All Nurtured Brand sales are final. We do not accept returns, refunds, or exchanges for change of mind, sizing issues, incorrect selections, or personal preferences.

Please carefully review product details, sizing, quantities, and your shipping information before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

If your scrubs arrive with physical damage or a manufacturing defect, please contact Nurtured Brand within 7 days of the confirmed delivery date.

To submit a claim, please provide your order number and clear photos showing the damage or defect.

Items that have been worn, washed, altered, stained, or otherwise used are not eligible.

Once your claim has been reviewed, Nurtured Brand will determine the appropriate resolution, which may include a replacement, store credit, or refund.

SHIPPING & TRACKING

Once your order has been shipped, Nurtured Brand will provide tracking information when available. Customers are responsible for monitoring their tracking information and delivery status.

Once an order has been transferred to the shipping carrier, the package is in the carrier’s possession and control during transit. Questions or concerns regarding transit delays, tracking updates, delivery attempts, or other carrier-related issues should be directed to the shipping carrier.

Nurtured Brand will provide available shipping and tracking information when reasonably needed to assist with a carrier inquiry.

PACKAGES MARKED DELIVERED

Once the shipping carrier confirms that a package has been delivered to the shipping address provided at checkout, the customer is responsible for locating and securing the package.

If tracking shows that your package has been delivered but you are unable to locate it, please contact the shipping carrier directly to request assistance or begin an investigation.

Nurtured Brand is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery to the address provided at checkout, except where otherwise required by applicable law.

We recommend checking around your delivery location, with household members, neighbors, property management, mailrooms, or other designated package areas before contacting the carrier.

SIGNATURE CONFIRMATION & DELIVERY SECURITY

Customers who would like additional security for their delivery are encouraged to select signature confirmation, when available.

Signature confirmation or other enhanced delivery services may be available for an additional fee, which is the responsibility of the customer.

If you are concerned about your package being left unattended at your residence or delivery location, we strongly recommend selecting signature confirmation at checkout when available.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. Nurtured Brand is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

CARRIER QUESTIONS & CLAIMS

Once your order has been transferred to the shipping carrier, questions regarding tracking, transit, delivery attempts, delays, missing packages, or packages marked as delivered should be directed to the shipping carrier.

Customers are responsible for following the carrier’s procedures for reporting and investigating delivery-related concerns. Nurtured Brand may provide available tracking or shipment information to assist with the carrier’s investigation when appropriate.

POLICY AGREEMENT

By completing a purchase with Nurtured Brand, you acknowledge that you have reviewed and agreed to this Refund & Shipping Policy.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.